Privacy Policy

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We are committed to your privacy.

1. Introduction

The confidentiality and security of information we collect about consumers and customers is something Hedge India is committed to protecting. Nonpublic information (“Information”) about you will not be shared with third parties without your consent. The exceptions being the specific purposes below. This notice describes the information we may gather and the circumstances under which we may share it.

2. This is how we protect your information

1. The firm has implemented comprehensive measures to ensure the confidentiality and secure transmission of user information over the Internet. The firm shall not be held liable for any disclosure of confidential information in accordance with this Privacy Policy or as stipulated in any agreements with the user.

2. To enhance security, the firm employs HTTPS protocol, which is a 256-bit encryption for transmitting information.

3. While using the Platform, the user’s personal and potentially confidential information may be accessed by the firm.

4. The user is encouraged to actively participate in ensuring the security of his / her / its information by selecting strong passwords and combining alphabets, numbers and special characters. The disclosure of passwords to third parties is strongly discouraged.

5. The user is obliged not to divulge confidential information of the firm or the Platform obtained during the use of the Platform. Failure to comply may lead to termination of services and the firm can initiate legal proceedings for actual or potential damages arising due to such failure of the user.

6. The firm commits not to disclose the user’s information unless necessary for legal compliance, protection of rights and interests, enforcement of product or service terms, or acting in the interests of the firm or other stakeholders. Provided that in case any information of the user is disclosed to a third party, such third party shall be restricted from publishing the same unless empowered by law.

7. The collection and use of user’s information by the firm are limited to what is necessary for service delivery. Other than the information required to provide services, the firm does not collect, receive, possess, store, deal, or handle any other information of the user.

8. By registering for or using the Platform, the user acknowledges and accepts this Privacy Policy. Failure to agree to the statement prohibits the use of the Platform. The firm reserves the right to modify this Privacy Policy and continued use of the Platform indicates acceptance of any changes.

9. The use of the Platform is governed by various policies made publicly available by the firm. The firm retains proprietary rights over intellectual property and information on the Platform other than the strategies created by the user. While recognizing all copyrights associated with its products and services, the firm, due to the dynamic nature of the securities market, cannot guarantee the accuracy of the output all the time but shall strive to provide as accurate results as possible.

10. The Platform is hosted on servers owned by third-party vendors. If the user is located inside or outside of India, their Personal Information, necessary for providing services on the Platform, will be transferred to the firm’s servers and stored in accordance with this policy and record retention norms of the firm. By submitting their Personal Information, the user consents to its transfer to India and its storage, processing and use in accordance with this Privacy Policy.

11. The Platform may collect Aggregate Information about how users, both registered and unregistered, use the Platform. The said Aggregate Information cannot be tied back to specific users, accounts, or web browsers and is used for developing the functionality of the Platform and improving performance of the Platform for all the users of the Platform.

12. The user can configure his / her / its browser’s cookie preferences. However, refusing cookies might affect the Platform’s functionality, preventing the provision of requested services or information.

13. The user may review the information provided by him / her / it to the firm and may seek amendment or review of the same if found to be inaccurate or deficient. It is clarified that the firm shall not be responsible for the authenticity or accuracy of the information provided by the user or any other person on behalf of the user.

14. The firm shall have the right to provide notifications, email communications and such other intimation as may be necessary in compliance with the applicable laws or as the firm may deem fit.

15. The user may voluntarily opt to receive real-time alerts over email, whatsapp,telegram and mobile app notifications at its own discretion and the firm neither forces nor mandates the same.

16. The firm has placed adequate controls to ensure that data (in motion, at rest and in use) shall be isolated and inaccessible to any other tenants of third-party cloud servers. Further, the firm shall retain complete ownership of all its data, encryption keys, logs, etc. residing in third-party cloud servers.

17. The firm stores the password of the user only in an encrypted format.

18. The firm does not store the strategy created by the user unless the same is saved by the user himself / herself / itself on the database. Further, the user can permanently delete the saved strategy anytime by using the ‘Delete’ option.

19. The firm stores trade-wise results of the strategies undertaken by a user in the live and simulated environment on its database for a period of 100 calendar days following which the same is permanently deleted automatically.

20. The firm archives the performance meta-statistics such as broker response, latency, number of legs in strategy, etc. of the strategies deployed by the user in the simulated environment after a period of 1 calendar days. The same is never utilized by the firm for any purpose whatsoever.

21. The firm stores strategies either deployed by the user for live trading or tests undertaken in the simulated environment for a period of 100 calendar days on its database (for error tracing) following which the same is permanently deleted automatically.

22. The trades and message logs associated with a strategy either deployed by the user for live trading or tests undertaken in the simulated environment is visible to the user for a period of 100 calendar days, following which the same is deleted permanently.

23. The firm does not login with details of the user with such stockbrokers in any form or manner and the user shall be required to manually login to the demat account held with a stockbroker if it intends to deploy the strategy for live trading.

24. The API Key and setup information used by the user to access the stockbroker accounts through the Platform and for deployment of strategies for live trading is deleted permanently as soon as the user disconnects with the stockbroker.

25. The access tokens are utilized by the firm to deploy the strategies created by the user itself and do not involve any human intervention at the level of the firm. The access tokens are utilized by the firm only during trading hours and are valid only for a limited period and are overwritten as soon as the user logs in to the demat account again.

26. The firm does not have access to and does not store the payment credentials of the user which is used by the user to make payments towards services of the firm. Even in case the user opts to save their payment credentials with the payment gateway provider the same is not accessible with the firm.

27. If the firm is acquired or goes out of business, users’ information may be acquired by a third party, which may continue to use it as outlined in this policy.

28. The firm shall not store any information or data of the user longer than is required for the purpose of providing services of the Platform or is otherwise required under any law for the time being in force.

29. The firm shall immediately inform the users in case of any data breach and in case of any grievance of the user with respect to the violation of privacy policy the user can file their grievance with the Customer Support team at connect@hedgeindia.com

30. We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

3. How to Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: Contact Details: connect@hedgeindia.com Whatsapp: +91-986-736-6309